Online Help
Troubleshooting
How to solve problems, eg. dealing with FTP.
Before using the software you could read Quick Start page of online help for a brief introduction.
| Installation | |
| Software does not open | See Installation in online help |
| In case of incompatibility it is recommended to use the software in a virtual machine | |
| Common issues | |
| Software crashes, freezes or does not work correctly | Report an issue on the GitHub repository at https://github.com/ctlcltd/e2-sat-editor/issues Attach a log if possible, refer to View software logs |
| Check any error messages displayed | |
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Check that the version you are using is the latest, refer to Check the version |
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| Known issues | |
| Stream URL is not parsed | Known issue, affecting software version 1.7 |
| Connection profile is buggy after deleting profiles | Known issue, affecting software version 1.5 and up – Fixed since software version 1.7 |
| As possible workaround, rearrange profiles from Settings, Advanced tab, or reset settings; do not delete "Default" profile and reuse existing profiles | |
| Main menu items are grayed out | Known issue, affecting old software versions – Fixed since software version 1.7 |
| As workaround, open a new tab using "+ New Tab" and close it, menu items will become visible again | |
| Channel numbers and counters are not visually updated | Known issue, affecting old software versions – Fixed since software version 1.6 |
| As workaround, take an action on current bouquet | |
| Tree views highlight color is malfunctioning | Known issue, affecting software version 1.5 on Windows 11, when using light appearance – Fixed since software version 1.6 |
As possible workaround, run the software with -style argument from PowerShell: ./e2-sat-editor.exe -style fusion |
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| Context menu is interfering with Drag and Drop | Known issue, affecting software version 1.4 on macOS – Fixed since software version 1.5 |
| As workaround, uncheck "Enable experimental features" under software Preferences, in "Settings", in the Preferences tab, section Theme | |
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Check that the version you are using is the latest, refer to Check the version |
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| FTP | |
| FTP not connecting | Check the cables connecting the Decoder (STB) to the local network |
| Check your local network settings | |
| Check your firewall settings | |
| Verify the connection parameters to STB in "Settings" in the Connections tab | |
| Verify that the FTP connection and login parameters are correct | |
| Try to connect via HTTP with your browser to STB at its IP address, when equipped with Webif | |
| Try to connect via FTP with an FTP client to STB at its IP address | |
| Attempt a connection with Passive FTP, unchecking Active FTP, and viceversa | |
| Press "Connect" and "Disconnect" in quick menu to attempt an FTP connection | |
| FTP not connecting, after previous steps |
Restart the Decoder (STB) and if necessary restart the local network router |
| Repeat all "FTP not connecting" troubleshooting steps | |
| Report an issue on the GitHub repository at https://github.com/ctlcltd/e2-sat-editor/issues Attach a log if possible, refer to Enable FTP debug |
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| FTP does not upload / download | Check connection parameters to the Decoder (STB) in "Settings" in the Connections tab |
| Verify the correctness of parameters in the Configuration group: Transponders, Services, Bouquets | |
| Press "Connect" and "Disconnect" in quick menu to attempt an FTP connection | |
| Note: the software does not currently upload/download picon images, these must be uploaded manually to the STB | |
| Decoder (STB) does not update channel lists | Try to restart the STB manually, or if you have the specific parameters for STB, enter them, and follow the next steps |
| Modify the parameters in the Commands group, in "Settings" in the Connections tab | |
| Enter the specific parameters for updating the STB lists, URL address and/or Telnet command | |
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Check that the version you are using is the latest, refer to Check the version |
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| File | |
| File does not open | Check error messages displayed |
| Verify the compatibility of the channel list file | |
| Verify read file permissions | |
| File not saved | Check error messages displayed |
| Verify the compatibility of the channel list file | |
| Verify write and read file permissions | |
| CSV / spreadsheet | |
| CSV file not imported | Verify CSV tabular structure has not been altered |
| Make sure each row has the same number of columns | |
| Contents of clipboard not pasted | Verify TSV tabular structure has not been altered |
| Make sure each row has the same number of columns | |
|
Check that the version you are using is the latest, refer to Check the version |
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Check the version
Check that the version you are using is the most recent.
From main menu, click menu Help > About e2 SAT Editor
Check the version number and on the Releases page of the GitHub repository at https://github.com/ctlcltd/e2-sat-editor/release for more recent updates.
To manually check for updates, click on Help > Check for updates.
With distributed installation (Snap Store, Flathub, Arch AUR), check for updates or reinstall the software.
See Installation in online help.
Note: Check for updates will connect to GitHub servers to the repository address, host name: github.com
The feature Do Not Track is used, but there is no warranty it will be applied.
Enable FTP debug
FTP debugging is disabled by default to avoid slowing down execution.
It can be useful to solve problems and report issues on the GitHub repository at https://github.com/ctlcltd/e2-sat-editor/release
Note: FTP debugging may not be available on Windows, in software versions lesser then 1.2 **
Recommendation: Do not do this if you do not understand what you are doing.
To enable FTP debugging, go to "Settings" > Advanced > [confirm].
Change the ftpcom.debug line from FALSE to TRUE, typing true.
Save your settings by pressing "Save" and close the software.
Open a terminal window and launch the software – from its current location – eg. cd e2-sat-editor-directory
Windows PowerShell * (win64) $env:QT_WIN_DEBUG_CONSOLE="new"; .\e2-sat-editor.exe
Windows PowerShell ** .\e2-sat-editor.exe | tee log.txt
Windows CMD ** e2-sat-editor.exe 2>&1 > log.txt
macOS ./e2\ SAT\ Editor.app/Contents/MacOS/e2\ SAT\ Editor
Linux (AppImage) ./e2-sat-editor-VERSION-x86_64-linux.AppImage
Linux (Snap) snap run e2-sat-editor
Linux (Flatpak) flatpak run io.github.ctlcltd.e2se
Other shell ./e2-sat-editor
After launched the software from the terminal.
Press "Connect" and "Disconnect" from quick menu to attempt an FTP connection.
All FTP messages will be shown in the terminal.
To attach the log to the issue, select all the output and Copy, Paste to a plain text file.
Next, disable FTP debugging, change the ftpcom.debug line from TRUE to FALSE again, typing false.
View software logs
The software creates a log in memory.
It can be useful to solve problems and report issues on the GitHub repository at https://github.com/ctlcltd/e2-sat-editor/issues
To show the log, open Inspector.
From main menu, click menu Tools > Log Inspector
The log of the current execution will be shown in the dialog.
To attach the log to the issue, select all the text and Copy, Paste into a plain text file.
Software logs are available also using debugging option, see Command line page of online help.
Reset settings
The software can be reset to factory settings.
All settings previously saved will be erased.
Recommendation: Do not do this if you do not understand what you are doing.
To reset to factory settings, go to "Settings" > Advanced > [confirm].
Change the settings.reset line from FALSE to TRUE, typing true.
Save your settings by pressing "Save" and close the software.
The next time the software is opened it will be reset to factory defaults.